New Delhi: Aviation regulator DGCA will put in place norms to compensate a passenger whose ticket for a particular class has been involuntarily downgraded by an airline. The move comes against the backdrop of rising complaints about airlines involuntarily downgrading tickets issued to passengers.
The Directorate General of Civil Aviation (DGCA) is in the process of amending the Civil Aviation Requirement (CAR) pertaining to 'facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights." to protect the rights of air travellers affected by downgrading of their ticket.
"The amendment will allow the passenger, who is downgraded involuntarily from his booked class of ticket, to receive the full value of ticket including taxes as refund from the airline. The airline will carry the passenger free of cost in the next available class," DGCA said in a statement on Friday. After stakeholder consultations, final regulations will be issued by the watchdog.
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