New Delhi: The Directorate General of Civil Aviation (DGCA) on Saturday said that there was prompt response from Scoot with regard to many passengers missing its Amritsar-Singapore flight due to rescheduling of the departure timing on January 18. "The timing of the flight was changed on account of the prevailing foggy conditions at the Amritsar airport," said the regulator.
In a statement, DGCA said that it had sought a report from Scoot regarding the January 18 flight that departed from Amritsar to Singapore in which 17 passengers were affected as they were not informed by their travel agent about the change in time.
Citing the options provided by the airline to the affected passengers, DGCA said that the passengers were looked after and appreciated the prompt response from the airline.
"The affected passengers were given the option to rebook another flight within 14 days for free, 120 percent refund in form of vouchers or 100 percent refund by mode of payment," said the statement.
On January 19, Scoot apologised for the inconvenience caused to the passengers and said that it was working to provide affected customers with the necessary assistance.
"Due to inclement weather conditions affecting departures, the flight was retimed to depart Amritsar at 3:45 pm, instead of the original departure timing of 7:55 pm. Affected passengers were notified in advance of the departure time change, through email and/or SMS, where possible based on the contact details provided," said DGCA in a statement.
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