New Delhi: Telecom regulator TRAI has called a meeting with telcos on February 17 to discuss measures and action plan for improving service quality, review of norms, benchmarks for 5G services, and unsolicited commercial communications. The meeting assumes significance as improvement in telecom service quality is bound to cheer mobile customers, irked by call drops and patchy networks. It also comes at a time when ultra-high speed 5G services are rolling out across the country.
So far, as many as 200 cities in India have seen launch of 5G services, the next generation of technology that promises turbocharged speeds (about 10 times faster than 4G) and low latency connectivity.
In a statement on Thursday, the Telecom Regulatory Authority of India (TRAI) said that quality of service (QoS) improvement is an ongoing exercise, it requires close assessment and monitoring especially with the fast-paced network expansion and introduction of latest technology like 5G.
Accordingly, TRAI has called a meeting with telecom service providers on February 17, 2023, to discuss measures and action plan for improvement in QoS, review of QoS standards, QoS of 5G services and unsolicited commercial communications.
India, the world's second largest smartphone market, had over 114 crore mobile subscribers as of November 2022. Reliance Jio, Bharti Airtel, and Vodafone Idea are the key players.
TRAI monitors performance of various connectivity services provided by telecom operators by collecting Performance Monitoring Report (PMR) on quarterly basis. The PMRs are published on the TRAI website, and the regulator also conducts audits and assessments to gauge the performance of the service providers in respect of the prescribed QoS benchmark.
"Regular interactions are held with concerned stakeholders through meetings, consultation papers and open house discussion to review the status of QoS and measures to further improve the consumer experience," TRAI said.
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