New Delhi: National Highways Authority of India (NHAI) on Wednesday said it has imposed a penalty of Rs 15 lakh on Riddhi Siddhi Associates, following misbehaviour by its personnel with road users at Bijwasan Fee Plaza on NH-248BB on November 5, 2026.
NHAI in a statement said considering the gravity of the incident, the state-owned agency has also issued a show cause notice proposing debarment of the agency and owners/directors, for one year from participation in future tenders of NHAI.
The agency has also been directed to hand over the fee plaza to the new agency on November 14, 2026.
As per the contract agreement, the user fee collection agency is responsible for ensuring proper conduct, discipline and behaviour of its personnel deployed at the fee plaza.
"The incident reflects a gross failure on the part of the agency to ensure discipline, proper supervision and adherence to contractual obligations," NHAI said.
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