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An IGL app will now tell you average waiting time at your nearest CNG pump

PW Bureau

The app divides consumers into three categories — buses, cars and autos — and is expected to ease queues in particular areas New Delhi: Tired of having to wait in queues to get CNG in Delhi-NCR? Indraparstha Gas Limited (IGL) has now come up with an app that will tell people the average waiting time at stations within a radius of 5 km and beyond to help them choose a station where they will be able to refuel their tanks the quickest. The ‘CNG Queue Management’ app is one of the most vital steps taken by Delhi and NCR’s sole supplier of CNG and PNG, IGL, as part of a bunch of digital initiatives for improving consumer service and satisfaction.

IGL’s expansion plan to ease the burden on the limited gas stations in the city, especially in the east and south, has been stuck because of lack of land.

According to oil minister Dharmendra Pradhan, the initiatives will provide seamless information and convenience to consumers and will constitute a big push towards creating a ‘Digital India.’ The app divides consumers into three categories — buses, cars and autos — and is expected to ease queues in particular areas. CNG pumps in the city are plagued by inordinately long queues. IGL’s expansion plan to ease the burden on the limited gas stations in the city, especially in the east and south, has been stuck because of lack of land. Currently, Delhi is witnessing a 10 percent rise in annual demand as more and more vehicles switch to the clean fuel. Since law of physics — Joules-Thomson effect — does not allow CNG to be filled at the speed which petrol or diesel can be done, long queues have become the order of the day in the backdrop of limitations to network expansion.