BPCL leverages WhatsApp for LPG delivery in midst of COVID pandemic

New Delhi: Bharat Petroleum has delivered Bharat Gas LPG cylinders at the doorstep of every customer in Kerala amid the spread of Corona Virus pandemic in the state, taking all precautions and strictly following the guidelines issued by the government from time to time. 

BPCL has undertaken a slew of digital initiatives for the customer convenience and safety in the present crisis situation. BPCL has become highly responsive by leveraging technology to overcome these emerging challenges. We have leveraged technology for transactions, communication, awareness and confidence building. We have embraced online platforms wholeheartedly and provided e-solutions at every level for speed, efficiency and convenience to our customers.

BPCL had launched WhatsApp Booking and Payments recently to make it convenient for the customers to book LPG cylinder refills. Now additional features have been provided through WhatsApp like Instant Price Information, LPG delivery tracking, creating safety awareness and taking feedback from customers. Now any customer can access the following through WhatsApp:

•    Booking a cylinder
•    Payment of booked cylinder
•    Refill delivery status
•    Rate your distributor
•    Emergency
•    Complaint or feedback
•    Price of cylinder
•    Safety videos
Apart from WhatsApp a slew of digital initiatives have been provided to the Bharat Gas Customers like:

•    PAY and BOOK options with all major apps like G Pay, Amazon, PayTM, Phone Pe, UPI etc. 
•    Bharatgas mobile App booking and online payment
•    Miss call at 77109-55555 which helps customer to book refill and also get a link by sms for payment online
•    Web booking and online payment through ebharatgas.com
•    IVRS booking 7718012345/7715012345

BPCL has an LPG active customer population of 26 Lakhs families and LPG cylinders around 56000 per day were delivered at the door of every customer through our strong network of 189 domestic LPG Distributorshipin Kerala despite the challenge of corona virus pandemic.The LPG cylinders are also delivered through boats especially in Kuttanadu Region, where the families are residing on backwater Islands by ensuring social distancing to avoid the spread of the pandemic.

BPCL has organised many e-customer contact program during the Pandemic times through Video Conferencing  to understand their difficulties if any in getting the refills and communicated the various modes of booking and making online payment methods to ensure contact less transactions during delivery of cylinders and to ensure Brake the Chain Momentum continues.  

LPG cylinders are supplied from LPG Bottling plants situated at Kochi Refinery, Kazhakuttam-Trivandrum and LPG bottling plants from Neighbouring States of Tamil Nadu and Karnataka to take care of Kerala state requirements.

During pandemic times, LPG Bottling plants follows all SOP for preventing the pandemic in the plant. Our plant was operating during the entire period of total lockdown to ensure that there was no scarcity of cooking gas. Our truck crews are on continuous duty for carrying LPG cylinders to distributorship network. As soon as lockdown was declared, the transport crew was given a brief on the SOP to be followed to ensure that there is no spread of pandemic. They were served with free meal, sanitizer and masks. Another challenge was to get food for them en – route wheredhaba and hotels were closed. BPC Retail Outletscame forward for providing place to our drivers to cook food, take rest and have bath. Our delivery boys continued their work as usual reaching to every customer, be it in urban areas or at remote villages including Island areas. Wearing mask and gloves, maintaining social distancing and using sanitizers frequently all our delivery boys delivered cylinders at doorstep of the customers. Bharat Petroleum provides Bharat ArogyaYojana and Ex-gratia scheme  for compensation in case of any eventuality due to Covid pandemic  to our Corona Warriors.  

During the Lockdown owing to pandemic posed a serious challenge to our delivery boys to reach cylinders at doorstep. They not only delivered the LPG cylinders, but also helped customers by offering additional services of delivering vegetables and tablets for chronic patients at the customer houses. 

Apart from this we also successfully delivered free refill to 1.47 lacs of all PMUY beneficiaries under PMGKY despite all odds due to lockdown and heavy rain. There are many villages in Kerala, which are far from distributorship operating areas where distribution of refill in timely manner is really difficult due to remoteness and difficult terrain. BPCL has tied up with VLE (Village Level Entrepreneur ) of CSC (Common Service Centre) who deliver refills to those remote places.  It will now be convenient to those consumers for booking and getting home delivery of refill cylinders on time.  

Bharat Petroleum is standing tall as one of the essential services provider playing a pivotal role in this hour of need and shall continue to serve our customers and the society with dedication and commitment, standing true to our core purpose of ‘Energising Lives’ of the nation. 

Disclaimer: This story is a press release and is being published without any editing by PSU Watch desk. Our editorial team has only changed the headline.

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