New Delhi: The Railway and Transport Strategy Centre (RTSC) in London, which manages CoMET and NOVA benchmarking groups, will be conducting the “6th Online Customer Satisfaction Survey” from March 18 to April 14. The main objective of the survey is to know what the commuters think about the various aspects of metro operations, including feedback/suggestions on improving the quality of service, an official statement released by the Delhi Metro Rail Corporation (DMRC) said.
Commuters, who wish to participate in the survey, can visit DMRC’s official website, www.delhimetrorail.com, and submit the survey online by clicking on the given links. The survey form will be available in both English and Hindi.
This survey organised by RTSC is being conducted by metros across the world at the same time to find out what their passengers think of the service they provide
Commuters will be able to give their feedback on all the important aspects of Metro functioning such as overall satisfaction, availability, accessibility, reliability, information availability, quality of service, customer car, safety and security, ease of use, information prior to travel and during the travel, comfort, crowding and security.
This survey organised by RTSC is being conducted by metros across the world at the same time to find out what their passengers think of the service they provide. These metro organisations will compare the results of the surveys so that they can learn from each other and work towards giving customers even better service.