New Delhi: Indian Oil has extended its missed call facility to avail new LPG connections to all domestic customers to improve customer convenience facilities. Prospective customers across the country can give a missed call to 8454955555 to avail of a new connection. Presently, Indian Oil is the only oil marketing company (OMC) to offer this facility to its existing and prospective customers.
Launching the initiative for customers across the country, Indian Oil Chairman SM Vaidya said, “For a company with one of the most extensive customer interfaces, our constant endeavour is to make today's experience better than yesterday's. We have consistently been offering novel facilities for Indane customers by leveraging cutting-edge technology. I am confident that the missed call facility will play a crucial role in making LPG easily accessible to the consumers and enriching customer delight.”
The missed call facility for refill booking across the country and new connections in select markets was previously launched in January 2021. The hassle-free missed call facility will save a lot of time for customers, making it convenient and cost-free to register for the new connection. This will benefit consumers, especially the elderly and those from rural areas."
Indian Oil is constantly leveraging technology to provide ease of booking and payment for LPG refills. Customers can book and pay for their LPG refill through the Bharat Bill Payment System (BBPS), IndianOil One App, or through the portal – https://cx.indianoil.in. The customers can also book and pay for refills through WhatsApp (7588888824), SMS/IVRS (7718955555), or even through Alexa on Amazon and PayTM channels.
On the day of the launch, Vaidya also inaugurated the facility to avail of Double Bottle Connection (DBC) at the customer’s doorstep. Under this initiative, delivery personnel will offer existing Single Bottle Connections (SBC) customers the option to convert to a DBC (Double Bottle Connection). Interested customers can choose a 5 kg cylinder as backup instead of the regular 14.2kg cylinder.
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