Coal India launches WhatsApp Chatbot 'CoalMitra'

New Delhi: In a LinkedIn post on Friday, the Maharatna PSU Coal India Limited (CIL) said that it has launched a WhatsApp chatbot named, CoalMitra. The chatbot was launched by Pramod Agarwal, the Chairman of Coal India. The chatbot will be used to address grievances, and track vendor bills through the "Vendor Bill Status" and retired employees can also use it to download forms to address benefits through "Retiree's Benefit".

The event was graced by Vinay Ranjan, Director (P&IR), CIL, Dr B Veera Reddy, Director (Technical), CIL and Mukesh Choudhary, Director (Marketing), CIL.

Features of CoalMitra

Touching on the features of the app, the PSU said that CoalMitra will provide assistance for faster resolution of grievances, and it operates 24X7. It can be used by stakeholders to register grievance and track its status. Further, vendors can use it to track status of their bill and this could also be used by retired employees and their kin to download various forms required for their benefit.

For interacting with CoalMitra, the PSU suggested users to send a message with the word, "Hello" to the WhatsApp to mobile number 9477011383 and the Chatbot will interact.

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