NHAI debars Bijwasan user fee collection agency for one month following misbehaviour with road user

New Delhi: National Highways Authority of India (NHAI) on Wednesday said it has imposed a penalty of Rs 15 lakh on Riddhi Siddhi Associates, following misbehaviour by its personnel with road users at Bijwasan Fee Plaza on NH-248BB on November 5, 2026.

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NHAI in a statement said considering the gravity of the incident, the state-owned agency has also issued a show cause notice proposing debarment of the agency and owners/directors, for one year from participation in future tenders of NHAI.

The agency has also been directed to hand over the fee plaza to the new agency on November 14, 2026.

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As per the contract agreement, the user fee collection agency is responsible for ensuring proper conduct, discipline and behaviour of its personnel deployed at the fee plaza.

"The incident reflects a gross failure on the part of the agency to ensure discipline, proper supervision and adherence to contractual obligations," NHAI said.

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