Piyush Goyal launches Railways’ freight business development portal. Know what it is?

• Freight Business Development portal has been designed to replace physical processes with online ones to minimise the need of human-to-human interaction

• The portal has been specially designed and developed keeping in mind the varied needs of all existing as well as new customers with focus on ease of doing business

New Delhi: Minister for Railways Piyush Goyal has launched a Freight Business Development Portal, which is a one-stop solution for all the needs of freight customers, on Tuesday. The Minister said that Indian Railways is an invisible thread which connects the length and breadth of India. "The new portal will be game changer in ensuring ease of doing business with the Railways. The portal will ensure that best services are available to the clients. Indian Railways is getting future ready. The commitment of Railways to further improve the services is unflinching. Greatness of Railways would not just be in being better than someone else but being the best," said Goyal.

Freight business development portal replaces physical processes with online ones

The first-of-its-kind dedicated freight portal will ensure that all operations stay customer-centric, reduce the costs for logistics providers, provide online tracking facility for suppliers and also simplify the process of goods transportation. Freight Business Development portal has been designed to replace physical processes with online ones to minimise the need of human-to-human interaction. The portal has been specially designed and developed keeping in mind the varied needs of all existing as well as new customers with focus on ease of doing business, to bring more transparency and to provide professional support.

The portal can be accessed by logging on to Indian Railways website https://indianrailways.gov.in/# or https://www.fois.indianrail.gov.in/RailSAHAY.

The backdrop

Indian Railways is the backbone of the country's logistics sector. During 2020, when most of the activities came to a standstill under lockdown, the Indian Railways was providing relentless services in freight transportation across the country. The Railways achieved the highest-ever loading continuously in September, October, November and December 2020.

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Buoyed by the revenue coming in from the freight segment, the Railways embraced a "Freight on Priority" policy by pushing for an aggressive customer-centric approach to expand the freight carried not only from traditional segments but also attract new customers to its fold.

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