New Delhi: Indian Railways has revamped and upgraded its e-ticketing website www.irctc.co.in and IRCTC Rail Connect Mobile App, which are used for booking of Railway tickets online. The upgraded e-ticketing website and mobile App, offering "best-in-class" features, has been launched by Union Minister of Railways Piyush Goyal Thursday, an official statement said.
Speaking on the occasion, Goyal said, "The Railways is committed to serving the nation, and constantly working to augment its services to further improve the rail travel experience. This upgraded e-ticketing platform for booking of online Railway tickets, will enhance passenger convenience." He said that IRCTC should continue to work towards constantly improving the website and ensuring that it is second to none in the world as per the Digital India mission and vision of PM.
In 2014, the Next Generation E-ticketing (NGeT) system was launched to provide seamless e-ticketing services – higher booking loads and a better user interface, through IRCTC. The upgraded e-ticketing website and app will provide the next level of services and experience to rail users.
The railway customer has been the focus of the design of this new world-class website for booking of rail tickets. Novel user personalisation features linked to user log in, have been incorporated for the first time ever, along with customisations for seamless travel experience, one-stop train selection for booking, and integrated booking for meals & accommodation with tickets.
The Upgraded and enhanced e-ticketing website & Mobile App aims to provide best in class user experience amongst various other online travel and ticketing websites.
The level of these features will be even more advanced than the ones offered currently by the other ticketing websites. In most websites, the station search entry is still alphabetical, availability status is either not there or old in time. Moreover, the convenience of integrated booking for stay & meal in this upgraded e-ticketing website is unmatched.
At present, this e-ticketing website of IRCTC has more than 6 Crore active users, using it to book more than 8 Lakhs tickets daily. Around 83% of the total reserved railway tickets are booked through this online system.
IRCTC & CRIS have been working to introduce the 'Smart Booking' feature to book connecting trains on alternate routes between the pair of stations that do not have direct trains.
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