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Zomato needed a psychiatrist, so it hired one

PW Bureau 

Apart from the company’s delivery crew, the psychiatrist will also counsel employees across teams twice or thrice a week New Delhi: To quell the backlash generated on social media over a month after a Zomato delivery worker was caught on camera munching on food from a customer’s meals and then sealing the packages again, Zomato has sought to get professional help from a psychiatrist — for its employees. The food delivery service has hired psychiatrist Rohit Garg for the job. Apart from the company’s delivery crew, Garg will also counsel the employees across teams twice or thrice a week. Last month, an eyewitness with a smartphone in Madurai, Tamil Nadu, filmed the delivery man eating his customer’s food on his way to a delivery. “Regardless of a given employee’s position or department, guidance from an accomplished professional like Dr Rohit Garg will be an invaluable component in designing a sustainable ecosystem,” founder Deepinder Goyal said.
Zomato is “making an attempt to build an environment that encourages professional help. We believe strong mental health plays a significant role in productivity and the overall quality of work-life, across all levels and stakeholders within the organisation,” Goyal said.
The video of the man, who was working for Zomato, quickly led to outrage after going viral on social media. Besides terminating the delivery boy’s services, Zomato has also made plans to launch tamper-proof boxes as well as providing extra training for its 1,50,000 delivery personnel in the country. Zomato is “making an attempt to build an environment that encourages professional help. We believe strong mental health plays a significant role in productivity and the overall quality of work-life, across all levels and stakeholders within the organisation,” Goyal said. Zomato, whose main competitors are Swiggy, FoodPanda and UberEats, was valued at US$2 billion late last year. The company has reportedly been in talks to raise US$1 billion in fresh funding. Zomato has more than 75,000 restaurant partners in over 100 cities.